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| Question: Where is Caster City? Answer: The corporate offices of Caster City are located in Las Vegas, Nevada however we have warehouses throughout the country. Back to Top of Page Question: Is you website secure? Answer: Our shopping cart is equipped with 128 bit encryption for your protection. This is the same level of encryption used by most banks. Back to Top of Page Question: Is there a minimum order? Answer: Our minimum order is $20.00. This is the absolute minimum sale required to process an order. We tell you that we have a minimum. Some companies ask how many first and adjust your price to hit their minimum. Back to Top of Page Question: What are your hours? Answer: M-F 7:30 AM to Noon & 1:00 PM to 2:30 PM Pacific Time - We close for all Holiday. Back to Top of Page Question: Do you have stores or offices in my area? Answer: No, we are an internet company only. We do not have walk-in facilities. Back to Top of Page Question: Can I pickup my casters is Las Vegas? Answer: No, we stock very little at our Las Vegas corporate offices. All of our products are shipped from various warehouses throughout the country. Back to Top of Page Question: What are your payment terms? Answer: Being an internet company, our standard payment terms are Credit Card. You can only order by Credit Card when using our shopping cart. For companies that have large requirements, open account may be available. Please inquire. Back to Top of Page Question: Can I get a discount for Quantity? Answer: Yes, depending on the product and quantity. Every requirement is different. Call us toll free at 800 - 501 - 3808 with your requirements. We do not have a standard discount schedule. Back to Top of Page Question: Do you sell to the consumer, I only want 4 casters? Answer: Yes, although the majority of our sales are to business, we welcome orders from consumers. Back to Top of Page Question: I ordered the wrong product, can I return it? Answer: Certainly, however there may be a restocking charge. You are responsible for the return shipping and MUST contact us for an RGA number along with the address to return the products. Not all orders are returned to Las Vegas. Our Restocking fee policy is very simple. If you made the ordering mistake, you may be charged a 15% Restocking fee. If the error was on our part, we wave the fee. Back to Top of Page Question: Why do you charge a restocking fee? Answer: What some customers don't understand is that most of our products are made to order. The casters are assembled on an order by order basis. They are not sitting on a shelf in the warehouse assembled. When products are returned, they must be un-assembled and the parts returned to inventory. There is a cost involved for that labor. Back to Top of Page Question: Do I have to order over the internet or can I phone in my order? Answer: You can phone in your order although our phone lines are very busy most of the day. If you know what you want, it is easier to order over the internet. Of course, if you have questions, you should call us before you place your order. Call us on our toll free number 800 - 501 - 3808. Back to Top of Page Question: Is it better to order over the phone? Answer: Unless you have questions, no, it is easier to order over the internet. Back to Top of Page Question: What's the PRICE? Answer: If you click on the Part Number of the product that you are interested in, you will be taken to a page which will show you a photo of the product, available options if any and the PRICE. Part Numbers are generally found in the "specification tables" towards the bottom of the page in the "BLUE" columns below the moving "BLUE ARROWS" or on the lower part of the product description on some pages in our "Other Products" section. Back to Top of Page Question: How soon do you ship? Answer: Unless otherwise stated, all products on our website are normally in stock. Products that are in stock are usually shipped within 48 hours. If you have requested expedited shipping, other than UPS Ground, we will make an attempt to process your order ASAP. When ordering, bear in mind that we do not ship on weekends and that with UPS, the day shipped is not included in the service. Also, most of our warehouses are on the East Coast so, orders placed after 3 PM Eastern Time will not be shipped until the following day. For our "Full Order Processing and Shipping Policy" Click Here.. Back to Top of Page Question: Where do you ship from? Answer: We have warehouses in Pennsylvania, Georgia, Illinois and Texas. We try to ship from the closest warehouse that has your product in stock. Not all warehouses stock the same products. Back to Top of Page Question: I need to return a product. Where do I send it? Answer: If you need to return a product, you MUST request an RGA Number. Along with your RGA Number, we will give you shipping instructions as to WHERE to RETURN the products. NOT ALL PRODUCTS ARE RETURNED TO LAS VEGAS !!!!! Back to Top of Page Question: How do you charge for shipping? Answer: Shipping is calculated using the total weight of your order. We connect to the UPS computers from our shopping cart to get the current actual shipping charges to your location. UPS will only calculate weights up to 125 lbs. If your order is more than 125 lbs., you will see "No Shipping Options" on the shipping page of the shopping cart. Continue to place your order and we will charge you card separately for the shipping. For our "Full Order Processing and Shipping Policy" Click Here.. Back to Top of Page Question: Do you ship out of the country? Answer: We ship to the Continental United States, Alaska & Hawaii from the Website. We have, on occasion, shipped to other areas. Call us at 702 - 396 - 1510 to see if we can ship to your location. Back to Top of Page Question: How can I find my UPS Tracking Number? Answer: You can track your order from our website. Click on "Order Tracking" at the top of any page and follow the instructions. If you have problems tracking your order on the website, email us or call us toll free at 800 - 501 - 3808. We do not automatically send out tracking numbers. Back to Top of Page Question: Can I use my companies UPS Account? Answer: No. Our shipping facilities are setup to only ship on our UPS account. Back to Top of Page Question: Can you ship my order FedEx? Answer: That option is not available in our shopping cart. If it is imperative that we ship FedEx, contact us toll free at 800 - 501 - 3808. Back to Top of Page Question: What type of wheel do I use for carpet? Answer: Caster rule of thumb: use a hard wheel on carpet and a soft wheel on hard floor surfaces. Wheels like Polyurethane, Polyolefin or Nylon will work well on carpet. Back to Top of Page Question: What type of wheel do I use for hardwood floors? Answer: Caster rule of thumb: use a hard wheel on carpet and a soft wheel on hard floor surfaces. Wheels like Polyurethane or Rubber will work best on hardwood floors. Rubber is the best, however, if you must also roll over carpet, then we recommend polyurethane which is compatible with both. Back to Top of Page Question: What size wheel do I need? Answer: Caster rule of thumb: The larger the wheel diameter, the easier it rolls. Choose the largest wheel diameter for your application. If size doesn't matter, choose a large wheel. Back to Top of Page Question: I'm putting the casters on a storage unit. What type of wheel do I need? Answer: Caster Wheels that are left in the same place for long periods of time with heavy weights may develope a flat spot depending on the wheel material. The harder the wheel material the less likely it is to go flat. Very hard wheels like Phenolic or Steel are recommended for heavy storage applications. When designing your application, choose a caster where the entire weight of the application can be supported by one caster. By doing this, each caster is only "working" at 25% of it's capacity and flat spots due to storage will most likely be avoided. Back to Top of Page Question: I need casters for my workbench. What do you suggest? Answer: Our Total Locking Casters are excellent for this application. They lock both the swivel and the wheel. We also recommend these casters for woodworking tools such as table saws, radial arm saws, drill presses, etc. Back to Top of Page Question: Is "Capacity" for one caster or four casters? Answer: Our "Capacity" specifications are for a single caster or wheel. If you are using 4 casters, the total capacity would be 4 times our stated capacity. Example: A chair caster with a maximum capacity of 80 lbs would have a maximum capacity of 400 lbs if 5 were used on a chair. |
| Photos & graphics are for
informational purposes only. Actual product may vary slightly from those shown.
Wheel colors may vary unless specified. If wheel color is important, please contact us for current inventory. |
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